In Polished Academy
–On the clock now
–Who is signed in, since when, and what they are holding.
Your reports
–Tickets you raised yourself, and where they got to.
Your hours
–Needs attention
Everything below is pulled live from the database.
Report a problem
Anything that went wrong on a job. Pick what it is about and we will tell you what to do — most things have an answer straight away.
What is it about?
Which is closest?
What to do now
–Your reports
–Everything you have sent us and where it has got to. If something has been sitting a while, say so — you will not be a nuisance.
Your details
–Keep this current — it is how we reach you. Your role and compliance records are managed by the office.
Your hours
–Your training
–Polished Academy. Open the Academy →
Password
Set here, in your own browser. It never passes through the office.
Triage board
–Reports from the team. Assign one, work it, then close it with an outcome.
Who's handling what
–Share of tickets taken and how long they take to close. Tickets closed as left-open-by-accident are excluded — they aren't resolutions.
Needs a category
–Reports the keyword pass couldn't place. They don't count toward repeat-complaint checks until filed.
Waiting for approval
–New signups have no access until approved. Set the class first — it decides which documents are required and which records apply. It can be changed later.
Add someone to the roster
–For anyone who is not going to sign up themselves, or who has a login but no team record yet. Everything else about them can be filled in afterwards.
The team
–The stripe down the left is their compliance health. Open anyone for their full file.
Offboarding
Delete permanently
Checking what this would remove…
Performance records
–Coaching notes and warnings for employees; contract notices for independent cleaners. Add one from a person's page under Team & access.
Follow-ups due
–Records with a follow-up date that has arrived.
Polished Academy
–Everyone on the active roster, how far through they are and how they scored. Open somebody to see track by track.
Training suggestions
–Raised when a worker reaches the threshold in one area. Nothing is assigned automatically — you decide. The nightly check runs at 07:10 UTC.
Progress
Completed tracks per active worker.
Checklists
–Interviews, onboarding sign-offs, trainer visits and QA checks. Filling one here records the result against the worker instead of a photo of a paper form.
Recent results
–Requested resume
Resumes
–Uploaded from the careers form. Links expire after a few minutes, so they can't be forwarded on.
Process maps
–How the path runs, end to end.
Company file
The cover your employees sit under. Recorded once here rather than copied onto each person, so it cannot drift out of step.
Licences, policies and registrations
–Anything the company holds that has a number and an expiry. Tagging each one to a province means a second jurisdiction is more rows rather than more code.
Renewals
–Anything company-wide coming up or lapsed. Raise one as a ticket to put it on the triage board and assign it to whoever handles it.
Policy library
–Benefits guides, the handbook, anything staff should be able to ask about. Unlike personnel files these are readable by the team, which is the point — the assistant answers from them and cites the section it used.
Sections
–The assistant answers from these, not from the PDF. Each one is quoted back with its page, so an answer always shows where it came from.
Try a question
Exactly what the assistant will retrieve for a staff question. If nothing sensible comes back, the guide needs more sections — worth checking before anyone relies on it.
Try the assistant
Exactly what a cleaner gets when they ask for help. It answers only from the procedures below — if none of them cover it, it says so and hands off rather than guessing. Sensitive disclosures never reach it at all.
Standard operating procedures
–One procedure per ticket scenario, so the same situation is handled the same way by everyone. These are what the assistant reads from when it walks someone through a problem.
Walkthrough coverage
–What a worker actually gets when they pick each scenario. Anything without its own written conversation falls back to four general questions — enough that no ticket arrives empty, but the tailored ones are worth writing where it matters most.
Chargebacks
–Set-offs defined in the contract, with the clause each one relies on.