Needs attention
Everything below is pulled live from the database.
Triage board
–Reports from the team. Move a ticket along as you work it.
Needs a category
–Reports the keyword pass couldn't place. They don't count toward repeat-complaint checks until filed.
Waiting for approval
–New signups have no access until approved. Set the worker class first — it decides how training and chargebacks apply.
Cleaner roster
–Active team, with compliance on file.
Training suggestions
–Raised when a worker reaches the threshold in one area. Nothing is assigned automatically — you decide. The nightly check runs at 07:10 UTC.
Progress
Completed tracks per active worker.
Checklists
–Interviews, onboarding sign-offs, trainer visits and QA checks. Filling one here records the result against the worker instead of a photo of a paper form.
Recent results
–Process maps
–How the path runs, end to end.
Standard operating procedures
–What to do when something goes wrong, by area.
Chargebacks
–Set-offs defined in the contract, with the clause each one relies on.