Terms & Conditions of Service

Updated: August 26, 2024

1. Credit Card Preauthorization

1.1. Polished Cleaning Services preauthorizes your payment credit card prior to your appointment.

1.2 In the event your card is declined, the system will automatically cancel your scheduled clean.

2. $100 Admin Fee

2.1. The $100 Admin fee will be assessed in the following situations

a. Cancellation of a scheduled clean with less than two business days' notice.
b. Inability to access the property for any reason.
c. Rescheduling a pre-scheduled service to a date more than two weeks in the future.
d. Turning away our cleaning team upon arrival.
e. Cleaning team's discretion to leave a clean due to certain circumstances, including biohazards, pests, or safety concerns.

3. Arrival Time Flexibility

3.1. Due to the unpredictable nature of the cleaning industry, we require flexibility for arrival and departure times between 9:00 AM and 4:00 PM. You will receive an SMS appointment reminder with an arrival window.

4. Flat Rate Pricing

4.1. Our cleaning services are priced as "Flat Rate" or "Cost per Clean." Invoices will match the estimate unless:

a. Significant home renovations or changes occur.
b. The scope of work changes by adding or removing tasks.
c. The clean becomes more labor-intensive for any reason.

4.2 Discount codes applied at the time of booking recurring services are only applicable to the first clean if services are not discontinued after the first visit. You will be charged full price if the services are canceled after the first or second clean.

5. Cleaner Assignment

5.1. We have a comprehensive training program for our cleaning staff, and they are rotated through different routes for quality control. We cannot guarantee the same cleaner for each visit.

5.2. You may request the same cleaner for an additional 10% fee, applicable only for full-priced services.

6. Biological Waste

6.1. Our staff will not clean up biological waste and may discontinue a clean if their safety is compromised.

7. "Closed Drawer/Closed Door" Policy

7.1. Cleaning staff will not open closed-off areas or drawers except for specific exceptions mentioned in the terms.

8. Parking

8.1. Clients must provide accessible parking for our cleaning staff. Paid parking charges will be added to your invoice.

9. Documentation and Photos

9.1. Our staff document their work with before and after photos for quality control and progress monitoring. These photos are used solely for these purposes and with your explicit consent.

10. Recruitment Fee

10.1. A $2500.00 recruitment fee applies if you solicit employment or cleaning arrangements with a former or current Polished Cleaning team member within 24 months of their termination.

11. Payment

11.1. All cleaning fees are due upon receipt, and the outstanding balance will be charged to the credit card on file unless alternate payment terms are arranged.

11.2. Invoices are issued via email and are automatically charged. Unpaid invoices will be forwarded to a collection agency after 30 days.

12. Damaged Items

12.1. In the event of damage or breakage during your appointment, your cleaner will contact you, and a Polished Cleaning representative will follow up to discuss the issue.

13. Resuming Services After Pause

13.1. If cleaning services are paused for more than six weeks, your job will be canceled in the system and the client will need to rebook the job using the most recent pricing.

14. Appointment Duration

14.1. Appointment times are an estimate only based on two cleaners attending

14.2 The duration may fluctuate for any reason.

14.3 Polished Staff is not required to clean for a minimum amount of time as the quoted cost is a flat rate.

By booking our cleaning services, you acknowledge and agree to abide by these terms and conditions. If you have any questions or concerns, please contact us before your appointment.